Direct Support & Inquiries

How Can We Help You Scale Your Video Workflow?

Our support engineers respond to all tickets within 24 business hours. Priority support is provided to Pro and Enterprise account holders.

Yes! If your post-production pipeline requires customized XML, TTML, or custom CSV delimiters, contact our sales engineering team.

You can reach us at support@audifystudio.com with your project ID and timestamp details, and our audio engineers will investigate immediately.

Have questions about multi-language data export, API integrations, enterprise security, or account billing? Our technical team is here to assist.

Assistance with subtitle synchronization, export formats, or processing issues.

Custom high-volume credit quotas, dedicated servers, and SLA agreements.

We review and respond to inquiries within 24 business hours.

< 24 Hours SLA

Guides, tutorials, and free subtitle format converters available 24/7.

Knowledge Center

Send Us a Direct Message

Fill out the form below and an engineer will reply directly to your inbox.

What is your typical support response time?

Our support engineers respond to all tickets within 24 business hours. Priority support is provided to Pro and Enterprise account holders.

Can I request custom enterprise export formats?

Yes! If your post-production pipeline requires customized XML, TTML, or custom CSV delimiters, contact our sales engineering team.

How do I report an issue with subtitle timing?

You can reach us at [email protected] with your project ID and timestamp details, and our audio engineers will investigate immediately.