Fair & Transparent Refund Policy
We believe in honest billing. If technical issues prevent our speech intelligence platform from processing your video, we make it right.
1. 14-Day Satisfaction Guarantee
If you purchase a subscription or credit pack and encounter verified technical failure (e.g. unresolvable audio synchronization corruption or system downtime) within 14 days of purchase without having used more than 20% of your purchased quota, you are eligible for a full refund.
To request a refund under this policy, contact [email protected] with your account email and project transaction ID.
2. Non-Expiring Credit Protection
Unlike competitor platforms that wipe out unused monthly minutes every 30 days, Audify Studio credits never expire as long as your account remains in good standing. This eliminates financial waste when your production schedule slows down.
3. Direct Social Publishing & Third-Party Outages
In the rare event that third-party social platforms (TikTok or YouTube) experience external API downtime that disrupts scheduled publishing, processing credits used for the attempt are automatically restored to your balance.